Frequently Asked Questions

  1. Planting and Care
  2. Ordering
  3. Delivery
  4. Returns Policy
  5. Troubleshooting grass tree problems

Planting and Care

How do I plant and care for my grass tree?

Please download our planting and care guide for information on planting, watering, fertilising, and maintaining your grass tree.

Here is a video of Mitch talking about watering your grass tree.

 

Ordering

How do you select my trees?

When ordering our standard thickness trees, they are carefully selected from among our beautiful stock of standard thickness trunks. We have used photos of real examples of our nursery stock to accurately reflect the general appearance and quality of the grass trees you will receive. Each tree, just like each person, is slightly unique. If you order multiple trees, we will astutely select trees that work well together and are similar in their trunk shape and overall character.

For Extra Thick, Multi Headed, and Unusual Shaped trees, these are listed individually so that you can see exactly which tree you are ordering.

What if I want something particularly unusual?

Our more unusual trees are listed individually in our online shop. This includes our grass trees with extra thick trunks, multiple trunks, multiple heads, unusually shaped trunks, and damaged or significantly imperfect trunks.

Are you open to the public?

Our nursery site is open by appointment only. Email sales@grasstrees.net.au to arrange a time to visit. Appointment times are best made between 7am – 2pm Mon-Fri. However, please contact us prior to visiting to avoid disappointment. Please view our pricing page and bring cash for onsite payments.

Do you sell wholesale?

Yes! If you are a nursery or landscaper please contact us for discounted pricing for bulk and trade orders on our trees. 

  

Delivery

How long will it take to deliver my plants?

We suggest to allow for up to 10 working days for delivery. However, most of the time we can arrange for your trees to be delivered much quicker than that. We will let you know when your order has been dispatched and provide you with delivery details.

Will my plants arrive safely?

We have selected specialist plant freight carriers who are experienced in caring for plants while in transit. In the unlikely even that your grass tree is damaged in transit, please send photos and/or video to support@grasstrees.net.au within 24 hrs of receiving your order and we will guide you through the best course of action.

 

Returns Policy

All orders are selected and packed by hand with great care. In the unlikely event that your order has been damaged in transit we are here to help.

1. Please check your order when it arrives.

2. Contact us directly by emailing support@grasstrees.net.au within 24 hrs of the arrival of your order if your order is incorrect, or arrives damaged. 

3. Please include the following details in your email:

  • Your Full Name
  • Delivery address
  • Photos or video of the issue so we can see, diagnose and rectify it.

4. If we can confirm than you have received an incorrect order or that your grass trees have arrived with not insignificant transit damage, we will arrange the return of the plants and 60 day store credit or replacement trees to be shipped to you. Please note that no returns will be accepted after the trees have been removed from their pots or planted in the ground.

 

Troubleshooting grass tree problems

The outer/lower leaves are turning yellow / brown or have died off.

This is perfectly normal. As new growth emerges from the centre, it forces the older growth to the outside which eventually dies off and hangs down beside the trunk. In the wild it would eventually form a brown 'skirt' of dead leaves until a bushfire came through and burned it all up making the black trunk.

You can trim off these outer/lower leaves to present a neat head with clean green leaves only if you wish. Alternatively, you can let them hang there for a more natural bush look and burn them every several years if desired.

Any trees that have had recent flower spikes may go into a period of dormancy during which no new leaves will emerge from the centre. Just continue to look after them as normal and in time, new shoots will appear from the centre.

 

Why are the tips of my leaves turning brown from the ends?

This is more than likely an indication that your tree is suffering from a lack of water. Keep up consistent watering to your tree and download our planting and care guide. Trimming off any leaves that have turned brown will help you to gauge if the problem has been resolved by increasing the water or if browning off is continuing to occur. Once they've turned brown, the leaves will not go green again, so it's just a waiting game for new leaves to grow out.

 

Should I cut off my flower spike?

Sending up a flower spike is an energy sapping process for the tree and so it is often considered that removing the flower spike early will limit the amount of energy used to produce the spike and increase the likelihood of consistent growth of the roots and leaves instead. This may have an element of truth to it, so if your grass trees are newly planted, it may be an idea to remove the flower spike while it's green as the tree is establishing itself in its new location. 

However, more important than this is consistent watering. Grass trees don't need flooding of water, and they certainly don't like their roots sitting in pools of water for long periods of time, however, consistently having moisture in a well draining soil will allow the grass tree to have a constant source of energy and will encourage growth. 

If you're grass tree is healthy and established in its location for 2 years or more, our recommendation is to let nature take its course and let the flower spike grow out and fall off naturally as it would in the bush. It is a magnificent sight and attractive for bees, native bees, and native birds.

The only exception to this would be if you find the your new flower spike is being eaten by grubs. There is a grub that also likes the taste of young, fresh, green flower spikes and so keep an eye out for this. If grubs are eating the spike, the spike will be visibly deteriorated and you will be able to see the little grubs. Cut off the flower spike below the level of the grubs and spray the area with a pyrethrum spray or garden insect spray to protect the tree from being damaged by the grubs.

Because the flower spike is the active growth point for the tree, after flowering, it is natural for the tree to remain dormant and not produce new leaves for months or even years. DO NOT PANIC. Don’t over water or over fertilise. Just be patient. Your tree has already survived for a long time often by shutting down like this for long periods. Burning the old growth in spring or summer can sometimes encourage your tree out of dormancy. But dormancy is not to be feared. It’s a normal protection mechanism.